The Sales Support Team (SST) Lead position is responsible for leading the execution of the human resources, scheduling and cash office functions. Responsibilities include associate recruitment, hiring, onboarding, benefits, employee relations, training, performance, policy communication, and scheduling.Essential Functions:Sales Support Team Lead will act as a keyholder with responsibility for leading the support staff as appropriateEnsure that Associate onboarding is executed proficiently, accurately and in a timely manner. Ensures I-9/E-Verify and background check complianceLeads the performance appraisal process and maintains personnel filesEnsures benefit administration and communication occurs in a timely mannerAssists with employee relations by witnessing associate coaching, counseling, submitting termination requests and administering exit interviewsSubmits PeopleSoft changes to HRIS Support and ensures data accuracyPrepares, processes and meets weekly payroll deadlines. Ensures payroll is accurateTrains all new associates and managers on the scheduling process and system navigation (appropriate to their position)Ensures a timely schedule is provided to associates (3 weeks in advance)Approves all requests for time off and availability changes in the system (partners with Store Manager as needed)Meets store budget, base staffing, and weekend percent guidelines through minimal editsLead the Office-Deposit function that includes all aspects of monetary maintenance in the store including processing the deposit, maintaining store petty cash funds (registers and vault), and performing the sales audit functionEducation / Experience Requirements:Position Contribution Level :Intermediate LevelMinimum Education & Experience: High School Diploma or GED equivalent required2-3 years of experience in retail and/or HRAbility to use computer keyboard, standard telephone and other related business equipmentAbility to lift files, open file cabinets, bend, stoop, reach, and stand as necessaryMust be able to maintain ConfidentialityPreferred Education & Experience:Knowledge / Skills Requirements:Ability to use computer keyboard, standard telephone and other related business equipmentPhysical Requirements: Reporting Relationships:Supervisor : Store Manager or HR/Ops ManagerSupervises :Disclaimer:For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.
Associated topics: assistant store manager, associate manager, co manager, department supervisor, lead, leader, sales lead, store manager, store supervisor, supervisor