Articulate is looking for a Salesforce Quality Assurance (QA) Specialist to join our fantastic team. The Business Applications Team takes pride in providing systems to our customer-facing teams, allowing them the ability to service our customers easily. To help aid in these efforts, we are looking for a skilled Salesforce QA Specialist who will help to ensure we are delivering the highest-quality products to our internal and external customers. Articulate is a fully distributed company that offers a high degree of autonomy. As part of our talented and driven Business Applications Team, you'll work closely with an awesome group of marketing, sales, customer support, customer success, and finance people. The ideal person for this job is a multi-talented individual who thrives on ensuring quality. When problems are found, you adeptly communicate them to the team and seek ways to avoid those issues in the future. Being comfortable testing custom Salesforce and third-party integrations is a must.Some more details about your day-to-day work: Create test plans and use cases Assist the team with items needing manual testing efforts Help build and expand the testing automation framework Provide estimates on the level of effort to complete items delivered Help to create supporting documentation for bugs found in the application and in third-party vendor applicationsA strong understanding of Salesforce limitations and concerns, and how to mitigate them when encountered, is a must. You should have a working knowledge of testing methodologies that put the customer first and a commitment to seeing those customers achieve success. You'll verify quality through exploratory testing and develop unique and creative workflows to test products-always advocating on behalf of the customer. About Articulate Articulate is a highly successful, fully remote software company that's changing the way the world learns. Our award-winning e-learning tools are used by 78,000+ organizations across the globe to create engaging online and mobile courses. Our customers include 93 of the Fortune 100 and 19 of the top 20 U.S. universities. And our online community of 605,000+ members is the largest, fastest-growing community in the industry.We empower employees to thrive by fostering a culture of autonomy, productivity, and respect. We're all free to exercise our crafts the best way we know how to reach our goals as individuals and teams. Each and every one of us is focused on producing results that directly impact the company's success. And we all strive to do what's right by people, both internally and externally, instead of taking the shortest route to the highest profits.We honor people's humanity in all of our disparate experiences and social locations, accepting each person as an individual with a story worth listening to and honoring. We believe that honoring everyone's humanity means being committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, and military or veteran status, or any other basis protected by law. We are an equal opportunity employer and invite applicants to voluntarily disclose their race and gender on our application form to help us create a diverse company. This voluntarily disclosed information will not be shared with any hiring manager and will be kept in confidence by the Articulate human resources department and executives who are not hiring for this position. Learn more about our culture. Associated topics: process, prevent, qa, quality, quality assurance, quality assurance analyst, quality assurance engineer, software quality engineer, software quality assurance engineer, test
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